HOLIDAY SHOPPING INFO 2021

Please read the following information carefully.

holiday order deadlines

Placing your order by these deadlines guarantees that your items will ship out before the holidays.

Made to order: November 15th

Every item in the online shop is made to order and takes some time to ship out. Please place your orders before November 15th if you’d like them to ship before the holidays.

In Stock: December 5th

After November 15th, all online items will be updated to show current stock. Items showing “IN STOCK” will ship before the holidays while any items showing “BACK ORDER” may not.

If your order includes some “IN STOCK” items and some “BACK ORDER” items it will not ship out until ALL items are ready.

If you have any questions at all, please contact me PRIOR to placing your order.

IMPORTANT NOTE

Ordering by the above dates means I will ship your items by December 10th.

I CAN NOT GUARANTEE ARRIVAL BEFORE DECEMBER 25th.

During the busy holiday season, orders may take longer to ship. Please order as early as possible to give your items extra time to arrive. 

Canada Post delays: Canada post is no longer guaranteeing Expedited post or Priority shipping times. Expect your package will take longer than usual to arrive.

While I’m doing my best to ship items as quickly as possible, I can’t guarantee arrival by a certain date. I have no control over delays caused by postal service (including but not limited to international border inspection), or supply shortages. Please be patient with me during this time.

Shop Policies

Please read my shop policies carefully before placing your order.

All orders are charged in Canadian dollars – conversions to USD and EUR are estimates and provided for informational purposes only.

Sales taxes will be applied at checkout if applicable.

Order Processing

Every item in the shop is handcrafted to order, especially for you. Please allow 2-4 weeks before shipment.

Need it faster? Contact me before placing your order and I’ll see what I can do for you.

Shipping

The times quoted below are Canada Post’s quoted delivery standards*. I can’t guarantee that your package will arrive within the stated time.

If you select a shipping method that does not include tracking, you do so at your own risk. No replacement or refund will be offered for lost packages sent without tracking. I strongly suggest you select tracked package shipping.

 

 

*Canada Post is no longer guaranteeing any of their standard delivery times. I have no control over postal delays so I truly appreciate your patience.

Flat Rate Shipping $15 per order.

Flat rate packages ship by Canada Post Expedited Package. 1-4 business days between major metropolitan areas, up to 15 days for more remote areas. Includes tracking.

Priority Parcel $38 per order

Upgrade to Priority Parcel. 1 business day between major metropolitan areas, up to 7 days for more remote areas. Includes tracking and signature.

Free shipping over $250

All orders over $250 ship free. Please select the “free shipping” option at checkout. Packages will be sent by Expedited parcel with tracking.

Flat Rate Shipping $20 per order.

Flat rate packages ship by Canada Post International Tracked Packet. 5-8 business days* . Includes tracking number.

Expedited Parcel (price shown at checkout).

2-3 business days*. Includes tracking and signature.

Free shipping over $350

All orders over $350 ship free. Please select the “free shipping” option at checkout. Packages will be sent by International Tracked Packet.

*Note that border inspection may add delays

Please be aware that customs/duties charges may be applied to packages as they enter your country. Andrea Shelley Designs is not responsible for these charges.

As a business, I am required to comply with the law and state the full value of your purchase on the package – no exceptions will be made.

Shipping charges will be shown at checkout.

I strongly suggest you select the tracked shipping option at checkout. I am not responsible for lost packages sent without tracking. No replacements will be offered for untracked parcels.

Delivery times vary greatly depending on your location and postal service chosen. Please contact us before placing your order if you would like more details.

Please be aware that customs/duties/VAT charges may be applied to packages as they enter your country. Andrea Shelley Designs is not responsible for these charges.

As a business, I am required to comply with the law and state the full value of your purchase on the package – no exceptions will be made.

REturns & Exchanges

ALL SALE/CLEARANCE ITEMS ARE FINAL SALE


I fully support being selective with your jewelry collection and only purchasing pieces that you truly connect with and love to wear.

If, for any reason, the piece that you purchase doesn’t resonate with you, you can send it back for a full refund (minus shipping costs). Please get in touch with me within 7 days of receiving your package for return instructions.

If you received an item as a gift, you may return it for store credit.

Returned items must be unworn, undamaged, and safely stowed in their original packaging.

Any custom or personalized items (including engraving) are not eligible for return or exchange.

Repairs

I want to make sure that you can continue to wear and enjoy your Andrea Shelley Designs pieces for as long as possible. To prolong the life of your pieces, I’ve outlined proper jewelry care here.

Wear and tear and breakage is not covered under our warranty so please follow the guidelines carefully.

Each piece is carefully inspected before being sent out so if you catch, snag, or bend your piece and it breaks, we can’t be held liable.

If your jewelry is damaged, please let me know. I will be happy to look at your item and discuss repair options with you. If the item is beyond repair, I can offer you replacement options.

Repairs start at $25 and can increase depending on the damage. Shipping costs to and from the studio are your responsibility.

Before you send your item to our studio for assessment, please email me with your info. Include pictures of the jewelry item and your receipt and we’ll be in touch.

If your jewelry arrived damaged or broken, please let me know within 48 hours of receipt. Make sure to include photos of the packaging and broken item(s). Your repair or replacement may be covered by Andrea Shelley Designs.

Order Cancellations

I am a one woman business and every order makes me do a little happy dance. I often get so excited I start on it right away. If for any reason you need to cancel your order, email me immediately and I will see what can be done for you.

You will be responsible for any fees incurred for order cancellation (transaction fees/payment processing fees).

Once your order is in the mail, there’s nothing I can do. You will have to wait for your order to arrive and then initiate the return process.

Jewelry care

Each piece of Andrea Shelley jewelry is made by hand with love. Here are some tips on how to care for your pieces so you can have a long, happy life together.

Solid sterling is a great choice for everyday wear. 

It’s long-wearing, low-maintenance, and easier on the pocketbook than solid gold.

While contact with the air will cause the surface of your silver to darken (called tarnish), it is easily cleaned up with a soft polishing cloth, or by using this hands-off method.

The best way to prevent tarnish on your sterling pieces is actually to wear them. The friction against your skin will rub off tarnish as it forms. You can wear your sterling in the shower* or to bed, but still remove it during activities where it may become damaged.

Jewelry pieces are delicate and need to be protected from sharp blows, scratches, chemicals and abrasives. Please remove all jewelry during activities such as sports, swimming, gardening or cleaning.

*While it is perfectly safe to wear your sterling silver jewelry in the shower, some stones (pearls for example) may be damaged by water and/or soaps. If your jewelry piece includes stones, it’s best to remove it – or just ask me if it’s safe.

Oxidation is the blackening of silver by dipping it in a chemical solution of Liver of Sulfur. It is a semi-permanent treatment that lightens over time with wear. A coating of food-grade wax has been applied to the surface to prolong the colour but precautions should still be taken.

To protect the surface colour, avoid contact with lotions, perfumes etc. Remove rings when washing hands and do not wear your jewelry in the shower or to sleep.

Jewelry pieces are delicate and need to be protected from sharp blows, scratches, chemicals and abrasives. Please remove all jewelry during activities such as sports, swimming, gardening or cleaning.

If you have purchased an oxidized piece from Andrea Shelley, please contact me for information about re-oxidization.

Solid gold is top quality jewelry. It won’t tarnish or change colours and, in 10, 14 or 18 karat, it’s harder than silver thus more resistant to dents and scratches.

You still need to take care to avoid abrasives and chemicals as they can damage or even remove some of the gold. Other than that though, gold jewelry is something you can put on and *almost* never take off.

That being said, jewelry pieces are delicate and need to be protected from sharp blows, scratches, chemicals and abrasives. Please remove all jewelry during activities such as sports, swimming*, gardening or cleaning.

If your gold jewelry gets dirty, soak it in a bowl of warm water with a few drops of mild dish soap. After about 15 minutes, gently brush off the loosened dirt with a new soft bristled toothbrush. Make sure to dry the piece completely before storing.

*This is especially important with gold as chlorine creates a chemical reaction that dissolves gold.

Gold filled metal is a cross between solid gold and plated gold. While it’s not gold throughout, rather than just a thin layer on the surface as in plating, it has a mechanically formed exterior gold layer that is 5-10 times thicker.

While this thicker gold layer will last much longer than plating, it is still best to avoid contact with lotions, perfumes etc. Remove rings when washing hands and don’t wear your jewelry in the shower or to bed.

Jewelry pieces are delicate and need to be protected from sharp blows, scratches, chemicals and abrasives. Please remove all jewelry during activities such as sports, swimming, gardening or cleaning.

Gold filled a great option for items that withstand a lot of wear, like rings, when solid gold doesn’t fit in your budget.

Plating is the application of a thin layer of metal (in this case, gold) to the surface of a jewellery piece. As with oxidization, the plating will wear away over time.

To protect the plated layer, avoid contact with lotions, perfumes etc. Remove rings when washing hands and don’t wear your jewelry in the shower or to bed. Do not use abrasive cleaners or polishing cloths on plated pieces. Plated jewelry is not recommended for daily wear.

Jewelry pieces are delicate and need to be protected from sharp blows, scratches, chemicals and abrasives. Please remove all jewelry during activities such as sports, swimming, gardening or cleaning.

If you need to clean your plated jewelry, give it a gentle buff with the type of soft, lint-free cloth you would use on eyeglasses.

To prolong the life of your piece, you should have it inspected regularly to check for signs of wear. Once the underlying metal is visible through the plating, it is time to have your piece re-plated. Contact us for a quote.

FAQ

Questions about materials/metal content:

Absolutely not! All of the Andrea Shelley jewelry pieces are free from the “bad three”: Nickel, Cadmium and Lead. 

In short:

Gold plate is a thin layer of gold over another metal.

Gold fill is a thicker layer of gold over another metal.

Solid gold (or karat golds) are exactly what they sound like, solid gold alloy all the way through.

If you’re looking for a more in-depth explanation, I wrote a whole blog post about it.

All of my jewelry is made with high quality metals free from the “bad three” (Nickel, Cadmium and Lead).

If you have allergies, the safest options are solid sterling silver and solid gold (14K and above).

If you have any questions about a particular sensitivity, don’t hesitate to contact me and ask. 

Questions about shopping:

To find your ring size, you can read my blog post, print out a sizing chart, or purchase a ring size gauge.

Most of my necklaces can be made on chain lengths varying from 16″ to 24″.

The best way to choose what’s right to you is to cut a piece of string and wrap it around your neck at the desired spot. Mark the string and measure it on a ruler.

Remember that the pendant will hang down from the chain so keep the size in mind when planning.

If you’d like a pendant on a different chain length than the ones listed, just contact me.

Choosing jewelry online can be a difficult task! I fully support being selective with your jewelry collection and only purchasing pieces that you truly connect with and love to wear.

With that in mind, I have a couple of options to set you on the right track.

You can take the “Find Your Magic” quiz. It helps you find your personal character so you can shop jewelry that feeds your strengths.

Or you can contact me to book a virtual consult. Just like shopping at a market, but online! We’ll book a short Zoom call to chat about your style and purpose to choose items that suit you perfectly.

Terms & Conditions

Date effective: June 2020

 

GENERAL

This website (the “Site”) is owned and operated by Andrea Shelley Designs ANDREASHELLEY.COM (“ANDREA SHELLEY” “we” or “us”). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, our Refund Policy and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from ANDREA SHELLEY. Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.

We reserve the right to change these Terms of Service or to impose new conditions on use of the Site, from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.

 

INTELLECTUAL PROPERTY RIGHTS

Our Limited License to You. This Site and all the materials available on the Site are the property of us and/or our affiliates or licensors, and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal noncommercial use. You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us. More specifically, unless explicitly authorized in these Terms of Service or by the owner of the materials, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium (including by email or other electronic means) any material from the Site. You may, however, from time to time, download and/or print one copy of individual pages of the Site for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.

Your License to Us. By posting or submitting any material (including, without limitation, comments, blog entries, Facebook postings, photos and videos) to us via the Site, internet groups, social media venues, or to any of our staff via email, text or otherwise, you are representing: (i) that you are the owner of the material, or are making your posting or submission with the express consent of the owner of the material; and (ii) that you are thirteen years of age or older. In addition, when you submit, email, text or deliver or post any material, you are granting us, and anyone authorized by us, a royalty-free, perpetual, irrevocable, nonexclusive, unrestricted, worldwide license to use, copy, modify, transmit, sell, exploit, create derivative works from, distribute, and/or publicly perform or display such material, in whole or in part, in any manner or medium, now known or hereafter developed, for any purpose. The foregoing grant shall include the right to exploit any proprietary rights in such posting or submission, including, but not limited to, rights under copyright, trademark, service mark or patent laws under any relevant jurisdiction. Also, in connection with the exercise of such rights, you grant us, and anyone authorized by us, the right to identify you as the author of any of your postings or submissions by name, email address or screen name, as we deem appropriate.

You acknowledge and agree that any contributions originally created by you for us shall be deemed a “work made for hire” when the work performed is within the scope of the definition of a work made for hire in Section 101 of the United States Copyright Law, as amended. As such, the copyrights in those works shall belong to ANDREA SHELLEY from their creation. Thus, ANDREA SHELLEY shall be deemed the author and exclusive owner thereof and shall have the right to exploit any or all of the results and proceeds in any and all media, now known or hereafter devised, throughout the universe, in perpetuity, in all languages, as ANDREA SHELLEY determines. In the event that any of the results and proceeds of your submissions hereunder are not deemed a “work made for hire” under Section 101 of the Copyright Act, as amended, you hereby, without additional compensation, irrevocably assign, convey and transfer to ANDREA SHELLEY all proprietary rights, including without limitation, all copyrights and trademarks throughout the universe, in perpetuity in every medium, whether now known or hereafter devised, to such material and any and all right, title and interest in and to all such proprietary rights in every medium, whether now known or hereafter devised, throughout the universe, in perpetuity. Any posted material which are reproductions of prior works by you shall be co-owned by us.

You acknowledge that ANDREA SHELLEY has the right but not the obligation to use and display any postings or contributions of any kind and that ANDREA SHELLEY may elect to cease the use and display of any such materials (or any portion thereof), at any time for any reason whatsoever.

Limitations on Linking and Framing. You may establish a hypertext link to the Site so long as the link does not state or imply any sponsorship of your site by us or by the Site. However, you may not, without our prior written permission, frame or inline link any of the content of the Site, or incorporate into another website or other service any of our material, content or intellectual property.

 

DISCLAIMERS

Throughout the Site, we may provide links and pointers to Internet sites maintained by third parties. Our linking to such third-party sites does not imply an endorsement or sponsorship of such sites, or the information, products or services offered on or through the sites. In addition, neither we nor affiliates operate or control in any respect any information, products or services that third parties may provide on or through the Site or on websites linked to by us on the Site.

If applicable, any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers, are those of the respective authors or distributors, and not ANDREA SHELLEY. Neither ANDREA SHELLEY nor any third-party provider of information guarantees the accuracy, completeness, or usefulness of any content. Furthermore, ANDREA SHELLEY neither endorses nor is responsible for the accuracy and reliability of any opinion, advice, or statement made on any of the Sites by anyone other than an authorized ANDREA SHELLEY representative while acting in his/her official capacity.

THE INFORMATION, PRODUCTS AND SERVICES OFFERED ON OR THROUGH THE SITE AND BY ANDREA SHELLEY AND ANY THIRD-PARTY SITES ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE SITE OR ANY OF ITS FUNCTIONS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THIS SITE, INCLUDING BULLETIN BOARDS, OR THE SERVERS THAT MAKE IT AVAILABLE, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SITE OR MATERIALS ON THIS SITE OR ON THIRD-PARTY SITES IN TERMS OF THEIR CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY OR OTHERWISE.

You agree at all times to defend, indemnify and hold harmless ANDREA SHELLEY its affiliates, their successors, transferees, assignees and licensees and their respective parent and subsidiary companies, agents, associates, officers, directors, shareholders and employees of each from and against any and all claims, causes of action, damages, liabilities, costs and expenses, including legal fees and expenses, arising out of or related to your breach of any obligation, warranty, representation or covenant set forth herein.

 

ONLINE COMMERCE

Certain sections of the Site may allow you to purchase many different types of products and services online that are provided by third parties. We are not responsible for the quality, accuracy, timeliness, reliability or any other aspect of these products and services. If you make a purchase from a merchant on the Site or on a site linked to by the Site, the information obtained during your visit to that merchant’s online store or site, and the information that you give as part of the transaction, such as your credit card number and contact information, may be collected by both the merchant and us. A merchant may have privacy and data collection practices that are different from ours. We have no responsibility or liability for these independent policies. In addition, when you purchase products or services on or through the Site, you may be subject to additional terms and conditions that specifically apply to your purchase or use of such products or services. For more information regarding a merchant, its online store, its privacy policies, and/or any additional terms and conditions that may apply, visit that merchant’s website and click on its information links or contact the merchant directly. You release us and our affiliates from any damages that you incur, and agree not to assert any claims against us or them, arising from your purchase or use of any products or services made available by third parties through the Site.

Your participation, correspondence or business dealings with any third party found on or through our Site, regarding payment and delivery of specific goods and services, and any other terms, conditions, representations or warranties associated with such dealings, are solely between you and such third party. You agree that ANDREA SHELLEY shall not be responsible or liable for any loss, damage, or other matters of any sort incurred as the result of such dealings.

You agree to be financially responsible for all purchases made by you or someone acting on your behalf through the Site. You agree to use the Site and to purchase services or products through the Site for legitimate, non-commercial purposes only. You also agree not to make any purchases for speculative, false or fraudulent purposes or for the purpose of anticipating demand for a particular product or service. You agree to only purchase goods or services for yourself or for another person for whom you are legally permitted to do so. When making a purchase for a third party that requires you to submit the third party’s personal information to us or a merchant, you represent that you have obtained the express consent of such third party to provide such third party’s personal information.

 

INTERACTIVE FEATURES

This Site may include a variety of features, such as bulletin boards, web logs, chat rooms, and email services, which allow feedback to us and real-time interaction between users, and other features which allow users to communicate with others. Responsibility for what is posted on bulletin boards, web logs, chat rooms, and other public posting areas on the Site, or sent via any email services on the Site, lies with each user – you alone are responsible for the material you post or send. We do not control the messages, information or files that you or others may provide through the Site. It is a condition of your use of the Site that you do not:

Restrict or inhibit any other user from using and enjoying the Site.
Use the Site to impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
Interfere with or disrupt any servers or networks used to provide the Site or its features, or disobey any requirements, procedures, policies or regulations of the networks we use to provide the Site.
Use the Site to instigate or encourage others to commit illegal activities or cause injury or property damage to any person.
Gain unauthorized access to the Site, or any account, computer system, or network connected to this Site, by means such as hacking, password mining or other illicit means.
Obtain or attempt to obtain any materials or information through any means not intentionally made available through this Site.
Use the Site to post or transmit any unlawful, threatening, abusive, libelous, defamatory, obscene, vulgar, pornographic, profane or indecent information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any local, provincial, national or international law.
Use the Site to post or transmit any information, software or other material that violates or infringes upon the rights of others, including material that is an invasion of privacy or publicity rights or that is protected by copyright, trademark or other proprietary right, or derivative works with respect thereto, without first obtaining permission from the owner or rights holder.
Use the Site to post or transmit any information, software or other material that contains a virus or other harmful component.
Use the Site to post, transmit or in any way exploit any information, software or other material for commercial purposes, or that contains advertising.
Use the Site to advertise or solicit to anyone to buy or sell products or services, or to make donations of any kind, without our express written approval.
Gather for marketing purposes any email addresses or other personal information that has been posted by other users of the Site.
ANDREA SHELLEY may host message boards, chats and other private/public forums on its Sites and on other platforms. Any user failing to comply with the terms and conditions of this Agreement may be expelled from and refused continued access to, the message boards, groups, chats or other such forums in the future. ANDREA SHELLEY or its designated agents may remove or alter any user-created content at any time for any reason. Message boards, chats and other public forums are intended to serve as discussion centers for users and subscribers. Information and content posted within these public forums may be provided by ANDREA SHELLEY staff, ANDREA SHELLEY’s outside contributors, or by users not connected with ANDREA SHELLEY, some of whom may employ anonymous user names. ANDREA SHELLEY expressly disclaims all responsibility and endorsement and makes no representation as to the validity of any opinion, advice, information or statement made or displayed in these forums by third parties, nor are we responsible for any errors or omissions in such postings, or for hyperlinks embedded in any messages. Under no circumstances will we, our affiliates, suppliers or agents be liable for any loss or damage caused by your reliance on information obtained through these forums. The opinions expressed in these forums are solely the opinions of the participants, and do not reflect the opinions of ANDREA SHELLEY or any of its subsidiaries or affiliates.

ANDREA SHELLEY has no obligation whatsoever to monitor any of the content or postings on the message boards, chat rooms or other public forums on the Sites. However, you acknowledge and agree that we have the absolute right to monitor the same at our sole discretion. In addition, we reserve the right to alter, edit, refuse to post or remove any postings or content, in whole or in part, for any reason and to disclose such materials and the circumstances surrounding their transmission to any third party in order to satisfy any applicable law, regulation, legal process or governmental request and to protect ourselves, our clients, sponsors, users and visitors.

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