Shipping is closed for 2022. All new orders will be shipped out in the new year.
Happy Holidays!
*Ordering by the above dates means I will ship your items by December 19th.
I CAN NOT GUARANTEE ARRIVAL BEFORE DECEMBER 25th.
During the busy holiday season, orders may take longer to ship. Please order as early as possible to give your items extra time to arrive. For orders shipping outside of Canada, I suggest placing your order no later than November 30th.
Canada Post delays: Canada post is no longer guaranteeing Expedited post or Priority shipping times. Expect your package will take longer than usual to arrive.
While I’m doing my best to ship items as quickly as possible, I can’t guarantee arrival by a certain date. I have no control over delays caused by postal service (including but not limited to international border inspection), or supply shortages. Please be patient with me during this time.
Please read my shop policies carefully before placing your order.
All orders are charged in Canadian dollars.
Sales taxes will be applied at checkout if applicable.
Every item in the shop is handcrafted to order, especially for you. Please allow 2-6 weeks before shipment.
Need it faster? Contact me before placing your order and I’ll see what I can do for you.
The times quoted below are Canada Post’s quoted delivery standards*. I can’t guarantee that your package will arrive within the stated time.
If you select a shipping method that does not include tracking, you do so at your own risk. No replacement or refund will be offered for lost packages sent without tracking. I strongly suggest you select tracked package shipping.
*Canada Post is currently on strike. All orders that are to be shipped with Canada Post will be held until after the strike is resolved. If you want to avoid delays, please select the Fedex shipping option.
Flat-rate packages ship by FedEx Ground Shipping. 1-4 business days between major metropolitan areas. Includes tracking.
Flat-rate packages ship by FedEx Ground Shipping. Includes a tracking number and usually takes about 7 business days.
*Note that border inspection may add delays. For packages with a value over $2000, I may email you for additional information to expedite the customs process.
Please be aware that customs/duties charges may be applied to packages as they enter your country. Andrea Shelley Designs is not responsible for these charges.
As a business, I am required to comply with the law and state the full value of your purchase on the package – no exceptions will be made.
Flat-rate packages ship by FedEx International Shipping. Includes a tracking number and usually takes about 10 business days.
*Note that border inspection may add delays.
Please be aware that VAT charges may be applied to packages as they enter your country. Andrea Shelley Designs is not responsible for these charges.
As a business, I am required to comply with the law and state the full value of your purchase on the package – no exceptions will be made.
Please note that, due to new GPSR requirements, I am no longer able to ship to the EU. Please contact me if you would like more information about this.
Shipping charges will be shown at checkout for available countries. If no options are shown, please contact me for more details.
Delivery times vary greatly depending on your location.
Please be aware that customs/duties/VAT charges may be applied to packages as they enter your country. Andrea Shelley Designs is not responsible for these charges.
As a business, I am required to comply with the law and state the full value of your purchase on the package – no exceptions will be made.
ALL SALE/CLEARANCE ITEMS ARE FINAL SALE
I fully support being selective with your jewelry collection and only purchasing pieces that you truly connect with and love to wear.
If, for any reason, the piece that you purchase doesn’t resonate with you, you can send it back for a full refund (minus shipping costs). Please get in touch with me within 7 days of receiving your package for return instructions.
If you received an item as a gift, you may return it for store credit.
Returned items must be unworn, undamaged, and safely stowed in their original packaging.
Any custom or personalized items (including engraving) are not eligible for return or exchange.
I want to make sure that you can continue to wear and enjoy your Andrea Shelley Designs pieces for as long as possible. To prolong the life of your pieces, I’ve outlined proper jewelry care here.
Wear and tear and breakage is not covered under our warranty so please follow the guidelines carefully.
Each piece is carefully inspected before being sent out so if you catch, snag, or bend your piece and it breaks, we can’t be held liable.
If your jewelry is damaged, please let me know. I will be happy to look at your item and discuss repair options with you. If the item is beyond repair, I can offer you replacement options.
Repairs start at $25 and can increase depending on the damage. Shipping costs to and from the studio are your responsibility.
Before you send your item to our studio for assessment, please email me with your info. Include pictures of the jewelry item and your receipt and we’ll be in touch.
If your jewelry arrived damaged or broken, please let me know within 48 hours of receipt. Make sure to include photos of the packaging and broken item(s). Your repair or replacement may be covered by Andrea Shelley Designs.
I am a one woman business and every order makes me do a little happy dance. I often get so excited I start on it right away. If for any reason you need to cancel your order, email me immediately and I will see what can be done for you.
You will be responsible for any fees incurred for order cancellation (transaction fees/payment processing fees).
Once your order is in the mail, there’s nothing I can do. You will have to wait for your order to arrive and then initiate the return process.
Solid sterling is a great choice for everyday wear.
It’s long-wearing, low-maintenance, and easier on the pocketbook than solid gold.
While contact with the air will cause the surface of your silver to darken (called tarnish), it is easily cleaned up with a soft polishing cloth, or by using this hands-off method.
The best way to prevent tarnish on your sterling pieces is actually to wear them. The friction against your skin will rub off tarnish as it forms. You can wear your sterling in the shower* or to bed, but still remove it during activities where it may become damaged.
Jewelry pieces are delicate and need to be protected from sharp blows, scratches, chemicals and abrasives. Please remove all jewelry during activities such as sports, swimming, gardening or cleaning.
*While it is perfectly safe to wear your sterling silver jewelry in the shower, some stones (pearls for example) may be damaged by water and/or soaps. If your jewelry piece includes stones, it’s best to remove it – or just ask me if it’s safe.
Solid gold is top quality jewelry. It won’t tarnish or change colours and, in 10, 14 or 18 karat, it’s harder than silver thus more resistant to dents and scratches.
You still need to take care to avoid abrasives and chemicals as they can damage or even remove some of the gold. Other than that though, gold jewelry is something you can put on and *almost* never take off.
That being said, jewelry pieces are delicate and need to be protected from sharp blows, scratches, chemicals and abrasives. Please remove all jewelry during activities such as sports, swimming*, gardening or cleaning.
If your gold jewelry gets dirty, soak it in a bowl of warm water with a few drops of mild dish soap. After about 15 minutes, gently brush off the loosened dirt with a new soft bristled toothbrush. Make sure to dry the piece completely before storing.
*This is especially important with gold as chlorine creates a chemical reaction that dissolves gold.
Gold filled metal is a cross between solid gold and plated gold. While it’s not gold throughout, rather than just a thin layer on the surface as in plating, it has a mechanically formed exterior gold layer that is 5-10 times thicker.
While this thicker gold layer will last much longer than plating, it is still best to avoid contact with lotions, perfumes etc. Remove rings when washing hands and don’t wear your jewelry in the shower or to bed.
Jewelry pieces are delicate and need to be protected from sharp blows, scratches, chemicals and abrasives. Please remove all jewelry during activities such as sports, swimming, gardening or cleaning.
Gold filled a great option for items that withstand a lot of wear, like rings, when solid gold doesn’t fit in your budget.
Absolutely not! All of the Andrea Shelley jewelry pieces are free from the “bad three”: Nickel, Cadmium and Lead.
In short:
Gold plate is a thin layer of gold over another metal.
Gold fill is a thicker layer of gold over another metal.
Solid gold (or karat golds) are exactly what they sound like, solid gold alloy all the way through.
If you’re looking for a more in-depth explanation, I wrote a whole blog post about it.
All of my jewelry is made with high quality metals free from the “bad three” (Nickel, Cadmium and Lead).
If you have allergies, the safest options are solid sterling silver and solid gold (14K and above).
If you have any questions about a particular sensitivity, don’t hesitate to contact me and ask.
To find your ring size, you can read my blog post, print out a sizing chart, or purchase a ring size gauge.
Most of my necklaces can be made on chain lengths varying from 16″ to 24″.
The best way to choose what’s right to you is to cut a piece of string and wrap it around your neck at the desired spot. Mark the string and measure it on a ruler.
Remember that the pendant will hang down from the chain so keep the size in mind when planning.
If you’d like a pendant on a different chain length than the ones listed, just contact me.
Choosing jewelry online can be a difficult task! I fully support being selective with your jewelry collection and only purchasing pieces that you truly connect with and love to wear.
With that in mind, I have a couple of options to set you on the right track.
You can take the “Find Your Magic” quiz. It helps you find your personal character so you can shop jewelry that feeds your strengths.
Or you can contact me to book a virtual consult. Just like shopping at a market, but online! We’ll book a short Zoom call to chat about your style and purpose to choose items that suit you perfectly.
I love custom projects! My custom jewelry page has more info about my process as well as a gallery of my past jewelry pieces.
Contact me to set up a free consult.
Date effective: June 2020
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Please be aware that Canada Post is on strike and packages will be held. To avoid delays, please choose FedEx Ground shipping option at checkout. Dismiss